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FAQs

About SystemSafe Remote Data Backup

What is SystemSafe computer backup system?

How does SystemSafe remote data backup work?

Free Trial Information

How do I download and use the free computer backup system trial?

Do I need to enter credit card information when downloading the free trial?

Is the free trial version of SystemSafe the same as what I would purchase?

The SystemSafe program states that my free trial expired before I even backed up any data.

How do I perform a "Full System" Backup?

Why can't I select certain files I want to back up?

I use AOL and have troubles with SystemSafe

I am happy with my free trial and want to subscribe to a monthly service plan. How can I do this?

Data BackupStorage Service Plans and Pricing

How much does SystemSafe data backup storage cost?

How do I begin my service with NetMass SystemSafe?

Are there any changes for SystemSafe other than the subscription fee?

How and when do I pay my monthly subscription fee?

I have one computer at home and one at work, and I'd like to back both up. Can this be done on the same account?

How do I perform a "Full System Backup"?

My office is networked. How can I protect each PC without installing an individual account on each one?

I want to change to a different type of service plan. How can I do this?

How do I cancel my account?

Security

Is my data safe?

What is DES Encryption, anyway?

What happens to my data after it is transmitted to SystemSafe?

Can anyone else see my data?

What happens to my data if I decide to cancel the NetMass SystemSafe service?

What do I do if I forget my encryption key or password?

General Questions

I backed up something I didn't intend to back up. How do I delete it?

Are there any charges for SystemSafe other than the subscription fee?

How does SystemSafe handle open files?

What do I have to do to establish my service with SystemSafe?

What happens to my data if I decide to cancel the NetMass SystemSafe service?

What happens to my data after it's transmitted to SystemSafe?

Can anyone else see my data?

Can I backup Exchange Server with SystemSafe Online Backup?

Can I backup Microsoft SQL Server running SystemSafe online backup?

How long do you retain files that I back up?

Installing / Uninstalling / Reinstalling

How do I install SystemSafe?

Can I transfer my NetMass SystemSafe service to a different PC?

I just got some additional PCs. How do I include them under the NetMass SystemSafe service?

The NetMass SystemSafe software on my PC is damaged or lost. How do I restore my NetMass SystemSafe service?

Troubleshooting

I use WIndows XP and my PC will not shut down.

I am on a dial-up connection and SystemSafe cannot connect to the Netmass Secure Data Center. What should I do?

A backup / restore session was interrupted. What should I do?

Backup and Restore Processing

How do I know what files to back up?

How can I make sure my backup was successful?

I am a health care provider and wish to meet requirements of HIPAA. Can SystemSafe help me with HIPAA?

How long do backups generally take?

How do I reduce the size of my backup set?

Are there any file size limitations?

How can I tell how much data I'm storing on the SystemSafe servers?

Can I backup data files on drives other than my C drive?

I backed up something I did not want to. What should I do?

How long do you retain files that I backup?

How often are the backups performed?

SystemSafe is in the middle of backup/restore processing and I need to use my computer. What should I do?

How does SystemSafe handle open files?

SystemSafe can't connect to the SystemSafe Secure Data Center. What should I do?

I have a virus on my computer and don't know how long I've had it. Howdo I know my backups are clean?

Recovering Files

I wish to archive data on a monthly basis for auditor compliance and historical record keeping. Do you provide this service?

I lost my entire system. What should I do?

Can I recover just one file?

Can I recover an older version of a file?

I went to restore a file that I know I backed up, and it wasn't there. What's wrong?

Can I restore an older version of a file without writing over the current version?

Can I transfer files from one computer to another?

Can I get my data archives delivered on CD?

Can I get access to my SystemSafe archives when I'm travelling?

Is there a charge to restore my data?

I forgot my SystemSafe encryption key and/or password.

Compatibility

What are the system requirements to run SystemSafe?

I'm running Windows 95. When I run the SystemSafe application it immediately fails with an error about locating a DLL.

Which type of Internet connection works with SystemSafe?

Will SystemSafe run on a Macintosh?

Is SystemSafe compatible with AOL?

Can I use SystemSafe outside the US?

Internet Firewalls

How do I use SystemSafe with an Internet Firewall?

Will SystemSafe work with a WinGate proxy server?

Version Upgrade Information

How do I upgrade my "Data Only" trial plan to a paid "Full System" plan?

How can I tell what version of SystemSafe is currently installed?

SystemSafe is set to back up every day, but the backups do not run consistently.

My backups run as scheduled, but no files are transferred.

The SystemSafe automatic upgrade to version 6.2.521 was not entirely successful.